440 comments found

Birtek Purchased

Hello Jennifer

2 or 3 days ago I sent you the following email, did you receive it?

Hello Jennifer,

Its me again. Because you are not accepting freelancing jobs, I need to ask if you are planning to add the following features in your next release.

You know, I really like your scripts and I admire your developing, designing skills, but I think the following features are needed for a complete project management.

1. Enabling clients to create projects and enabling them to upload their files and write a project description while creating projects. (admin will be notified, admin will send the quote for acceptance of the client and admin will assign staff for the project)

2. In your script you have only two types of roles for the staff. Admin and managers, but where is the people who do the actual work? How to name them is not important, whether you name them “vendors”, “freelancers”, “agents”, etc., but for a complete project management, we need them. And they need to see only the projects assigned to them, nothing more. Vendors must not see clients’ names and their contact info.

And they must not be able to exchange this info via messaging feature during the project work. We can minimize this risk by disabling deletion of messages and disabling all other kinds of uncontrolled messaging between them.

We must be able to fine grain permissions to all these roles, it can be better if we can select permissions for all these roles manually by clicking some boxes. This feature must not be hardcoded.

3. One click payments to Managers/Vendors.

4. Managers’/Vendors’ overview just like the client overview. Projects, invoices, payment history, profile, tickets etc.

5. Credits system and ability to manually add or deduct credits from/to clients and managers/vendors. Ability to use credits for payment (client).

6. This one is related with #2: Option to use username or real names of clients and Managers/Vendors. And hiding their contact info from one another. This is very important for privacy of business if you are not working alone. They can take the business outside of your platform if you don’t do that. Even, hiding this info in your code. When someone right click on a page, he must not see this info (contact info or names) in your code.

7. Adding more payment gateways.

8. Don’t you think giving ability for clients to create folders and uploading their files there without our knowledge creates security issues? By the way, are you planning to add a dropbox feature in the next release?

Thank you

Luminary

Yes, I did and I responded. I added your suggestions to the update feature list. No promises on all of them, but I will see what I can do.

Default-user
Birtek Purchased

Sorry, Jennifer, I thought there is a problem with envato email system and you did not receive it (time to time it happens). I did not receive your reply, even to my spam box. I will send one more email now. But this is not about features. Thank you.

Luminary

Please, use my Support Center instead of email. I am trying to keep all Support Requests and Comments/Feature Requests in one place.

http://jennperrin.com/support/index.php

Pre-sale question.

Can Managers see client contact details. I’m looking at using this as a crm with a collaborative function. So in my case the Manager might be a designer working on a project. It would only work for me if there is a restriction on what the Manger actually is able to view with regards to client information. Thanks in advance – Billy

Luminary

Good Morning,

Yes Managers can see all of the their client’s information. I know this is not what you were wanting to here, but I designed clientResponse with a development team in mind.

I hope this helps!

Pre-sale Question : Is it possible to send client email when their account is created (containing their account details) or any time later on ?

Also is it possible to display Open/On-going projects directly on the dashboard for the client instead of them having to go into subsection of projects ?

Luminary

An email gets sent when creating a new client account, when you select inactive. Try the demo out with your email.

Also is it possible to display Open/On-going projects directly on the dashboard for the client instead of them having to go into subsection of projects ?
Not at this time, but is a really nice idea. I will look into it more for a future update.
gg08 Purchased

Hi. Great job, congrats!

I have a doubt: where can I see the files that was uploaded? or… Can I create a project, assign it for a specific user and finally, in the project upload files to complement it? One more thing, when a user open a new ticket, can you upload files?

Thanks in advance!! GG

Luminary

Look in the demo, upload some blank docs. You can upload files per client, or per project.

gg08
gg08 Purchased

Thank you very much. I wasn’t saw the “upload” section, sorry. On more thing: it’s possible to upload files in invoice section? Here in Mexico, We have a different way to generate invoices. Thanks in advance!!

Luminary

Not in the invoice section, but you can upload files/invoices to the clients account or to the clients projects.

Hello Jennifer! Awesome Script! Clean and Neat. Went through all your applications and i really love them all.

Just wanted to ask if i need to extend the script how feasible would that be! but for now i think everything looks perfect.

thnks

Luminary

Hi,

The code is open, and well documented. Customizing it should not be hard, but you will need to have some PHP/MySQLi knowledge.

Hope this helps! :)

stanbuggy

Ok thanks! Sent a ticket on VatoSupport. No reply yet

Hi I had 2 pre-purchase questions.

If I have 3 contacts assigned to one client/company, will they all be able to view projects associated with that client/company?

Am I able to assign one contact to multiple clients/companies? Would they need two accounts or are they find with one login?

Luminary

Hi, “If I have 3 contacts assigned to one client/company, will they all be able to view projects associated with that client/company?”
They would be able to under a single login. I plan to add the ability to assign a project to more then a single client, but in the current version this is not possible.

“Am I able to assign one contact to multiple clients/companies? Would they need two accounts or are they find with one login?”
I am not sure I understand what you mean by one contact. You can assign a project to a single client/login.

Hope this helps! :)

Hello.

My website accepts payments for design services and this is the beginning of our client management process.

How are PayPal payments received recognized by your CRM if they are not assigned to a client that already exists.

In a perfect world I would like the receipt of a payment to create a client so that the team can begin the work the moment a sale is made.

Any advice will be appreciated.

Luminary

Good morning,

If you have questions, or are in need of support for clientResponse, please visit my hosted Support center vatoSupport at http://jennperrin.com/support/index.php

You can and either post your question in the Forums or open a new Support Request once registered and logged in.

Thanks! :)

Hello! Thank you for your very sophisticated plugin! I have two questions:

- I cannot seem to be able to add Personal Task. Only Project Task. I clicked on + ADD NEW TASK and tried to see if there was an option to make it personal, but no. When I click on the Personal Task tab, there is nothing and everything goes to Project tasks.

- Is there a module to have project discussion only restricted to the employee (that the client cannot see)? The only solution I see now is to write Private message, but this can become confusing because I there are not way of categorizing this by project.

- Is there a way to upload multiple files without having each file with it’s own page (with comments ect…)?

Thank you so much for your time and help!

Luminary

Good morning,

If you have questions, or are in need of support for clientResponse, please visit my hosted Support Center vatoSupport at http://jennperrin.com/support/index.php

You can and either post your question in the Forums or open a new Support Request once registered and logged in.

Thanks! :)

Hello! Rather then an invoicing system, we’re looking to build out an order form where clients fill in the information, pay and then their project is actioned. Is this possible with your script?

Luminary

Good Morning,

clientResponse was not designed with this type of functionality. What you are looking for sounds a lot like a custom quote generating form, with options the user selects to build a specific project/cost. I know there are a few here in Code Canyon, try doing a search for something like “Custom Quote”, or “Quote Form”.

Hope this helps! :)

triplemoons

Thanks for the response! We need the form to work with the client portal.

jmmsca Purchased

Is there any way that customers can change the language by themselves? I mean I have some customers that just speak spanish and others english?

Luminary

Hi,

Not in the current version, but I do have this planed for a future update.

If you have any further questions, or are in need of support for clientResponse, please visit my hosted Support Center vatoSupport at http://jennperrin.com/support/index.php

You can and either post your question in the Forums or open a new Support Request once registered and logged in.

Thanks! :)

Is there any status on when a new update will be released for 2015? Thanks

Luminary

I do not have an ETA for clientResponse yet, will post on the discussion once I do.

I sent you an email a while back about a bug. Can you login to my cpanel and fix this by chance. here is a video on the issue at hand

VIDEO OF ISSUE: http://c4d.screencasthost.com/watch/coeqq3esBT

Luminary

Hi,

I am only taking support requests through my Support center now, as a lot of emails and messages get lost through email.
If you have questions, or are in need of support for clientResponse, please visit my hosted Support Center vatoSupport at http://jennperrin.com/support/index.php

You can and either post your question in the Forums or open a new Support Request once registered and logged in.

Thanks! :)

created4design

but i have already written there and heard no answer

Luminary

Thanks for contacting me through vatoSupport. :)

I have a future sale question.

I don’t understand why no developer has included a simple alert reminder system for dates?

Like on this date remind me to email this customer or client. Give an alert when you login to the dashboard.

This is a small, but much needed option that no one has in any of the client / invoice managers.

Thanks.

Luminary

Hi,

These type of reminders require CRON jobs that are server specific, and buyers use all different companies for hosting.

Default-user

Honestly if your in a situation where you are not running a server that has the ability to do cron, then you have bigger problems and probably are not using clientResponse nor have the know-how to install it.

That just sounds like a cop-out

Luminary

I did not say that buyers can not run CRON jobs. More that setting CRON jobs up is unique among web hosts, and thus why most client portals do not include them.

You sound familiar with CRON jobs, why not just create one for your situation?

Hi there,

Your script looks really good, and I’ve been trying to find something like this for so long! I was wondering whether this has the functionality of creating plans? (sort of like for web hosting, but I’m selling set SEO plans, not hosting)

I think the “Projects” in your script is similar, but I’m not sure whether there is the functionality of creating set Projects that clients can simply register an account and order the project, instead me having to create a project manually for each client.

Thanks! waiting for your response.

Luminary

Hi,

clientResponse was not really designed as you described. Admins create projects for clients. Clients can request a new project, but it is the Admins that will create them.

I hope this helps :)

am i completely blind or are the login credentials for the demo not listed anywhere?

shibsterrr

Am i supposed to create an account?

Luminary

See my last comment please. It is fixed now. Sorry about the confusion, when I updated my demo, I forgot to upload the Demo login pages with it, and instead uploaded the default login pages that did not include the credentials.

Again, I apologize for the confusion.

shibsterrr

No worries! I thought I was going crazy there for a second haha.

Hi Jen I cant log into your new updated demo. When i click the names to login, nothing happens. using firefox – see video http://c4d.screencasthost.com/watch/cofDqBeSSv

created4design

I tried all logins on both client and admin side.. non work for me

Luminary

Weird, I tried in all Browsers in Windows 7, and did not see any issues logging in.

Anyone else seeing the same issues?

created4design

how strange, i opened it up on Chrome and it worked fine… Must be an issue with my firefox.. i have not loaded any new plugins so i am confused. Anyhow, take comfort in knowing the issues is with me! :)

Email piping feature?

Luminary

“Email piping feature”

Can you explain what you mean please?

Default-user

ticket system that can be used both by wordpress dashboard and by email.

Luminary

Not with clientResponse.

Hello Jennifer, just saying hi. I bought your app last year and have been perfectly happy with. Just came back from my climbing expedition in Peru and looking forward to my next season with my clients who will be using the app. I have optimized it a bit for my purposes, though, but yeah it rocks.

Anyway, take care. Hope you recovered well from your surgery last year.

Luminary

Good Morning,

Thanks so much for the kind words. I am doing great from the surgery. Was 4 weeks of pure hell recovering, but after that, I have had no issues, and definitely have no regrets.

Birtek Purchased

Hello Jennifer

I am trying to install clientresponse but it keeps looping between step 1 and step 2 although the server is passed thru requirement checks with success.

It is not displaying any error on installation wizard’s pages, but in my domain’s error log it writes:
PHP Warning: file_put_contents(../config.php): failed to open stream: Permission denied in /var/www/xxxx/data/www/xxxx.com/xxxx/install/install.php on line 73, referer: http://xxxx.com/xxxx/install/install.php

Folder and file permission are same with the ones you stated in your installation documentation. Also, I tried uploading your script with filezilla ftp client and ISP Manager’s upload form many times, modifying the ftp client’s settings as you stated (binary files) but no luck. I tried to give higher permissions to some folders but it did not work. I could not see any config.php file in the .zip also.

Thank you in advance

Luminary

Hi,

I will be replying via my Support Center to your request there.
Thanks!

shlwe Purchased

Hello!! Been researching for about a week with different scripts such as yours. I see you’ve mentioned including Stripe in this last update, but I didn’t see it on the change log. I’m on mobile and may have missed it, but is Stripe available now?

Default-user
shlwe Purchased

Just got on my desktop and I have 2 more questions before I purchase, but I think yours is the one.

1. Is it possible to add allowed upload file types (.ai, .ppt, etc.)? Also to allow files larger than 16MB?

2. Is there a download button for file uploads or am I missing it?

Default-user
shlwe Purchased

3. I saw a comment that requested invoices being able to export to PDF and email. I know you can save a PDF from the print option, but the result is shrunk to the top corner. Any way to have it print/save as a full-page/full-width form?

Default-user
shlwe Purchased

PURCHASED AND SOLVED QUESTIONS- THANKS!

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