ClientEngage

ClientEngage does not currently provide support for this item.

Popular questions for this item

I am getting a 500 server error. How can I solve this?

In 95% of cases, installation problems are due to issues with mod_rewrite on buyers’ systems.

The easiest solution is to deactivate the rewriting feature.

You can simply do this by following the instructions in the following file: “app/Config/rewrite-core.php”.

Are you using Rackspace and getting a 500 error?

If you are using Rackspace and have installed the app to the root of a (sub)domain, you need to add “RewriteBase /” to all three of the .htaccess files: ”.htaccess”. “app/.htaccess” and “app/webroot/.htaccess”. After refreshing, the 500 error should disappear.

I need customisations, can you help?

I’m afraid not. I do not currently offer my services on a freelance basis.

Can I translate the ClientEngage Project Platform into my own language?

Yes you can: Translating the ClientEngage Project Platform into other languages (currently the system features British English, American English and German) is easily possible by following these steps:

1. Duplicate the directory “app/Locale/en_gb” and rename it to “app/Locale/dan” (e.g. “dan” for a Danish translation)

2. Open the files within “app/Locale/dan/LC_MESSAGES” with Poedit ( www.poedit.net ) and translate all strings to your own language

3. Open the file “app/Lib/GlobalClasses.php” and look for “AppLanguages” around line 189. Duplicate one of the items in the array and change the key to your language code, and the value to the display-name of your language

4. Simply go to your configuration-section, select the new language and you are ready to go after saving your changes

I am getting the error message “No input file specified”. What can I do?

Usually, all you need to do is the following:

Open the root .htaccess file and add “RewriteBase /” like this:
<IfModule mod_rewrite.c>
   RewriteEngine on
   RewriteBase /
   RewriteRule    ^$ app/webroot/    [L]
   RewriteRule    (.*) app/webroot/$1 [L]
</IfModule>

Using GoDaddy?

After you pointed your subdomain to “app/webroot/”, change the contents of “app/webroot/.htaccess” to this:
<IfModule mod_rewrite.c> 
    RewriteEngine On 
    RewriteCond %{REQUEST_FILENAME} !-d 
    RewriteCond %{REQUEST_FILENAME} !-f 
    RewriteRule ^(.*)$ /index.php?url=$1 [QSA,L] 
</IfModule> 

I have moved the software to a different domain/directory | I have changed hosting providers and now the system is blank. What can I do?

There are three steps you need to perform in order to get your system running again:

1. Open “app/Config/database.php” and change your database details (if they changed)

2. Open the following directories and delete all files in them: “app/tmp/cache/persistent” and “app/tmp/cache/models” – do not delete the directories themselves, only the files

3. Make sure you re-apply write access to the respective directories as outlined in the manual

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