This author provides limited support for this item through email contact form.
Support for all ClientEngage items is free for any unreported bugs that may exist.
However, please note that, usually, the first point of support is the manual of the respective item you bought and the item’s FAQ section – there, you will find resolutions to the most common questions. 95% of problems (19 out of 20), are solved this way – saving you time overall. Most problems are caused be rewriting issues: please follow the “non-rewriting” guide in the manual.
If your problem persists, please contact me through my author profile
- The name of the item you’re enquiring about
- A detailed explanation of the issue
- The URL to where the item is installed on your server (+ an Admin-Account for the item)
- FTP access to the installation directory
- URL to the webroot directory
- MySQL details for the respective database
- Link to phpMyAdmin (if your server does not allow remote connections)
I will usually endeavour to answer support request within 72h of receipt. But again, the majority of issues are fixed in a matter of minutes when consulting the FAQ and documentation.
However, I do have a holiday every now and then: in case I am unavailable for a longer period of time, this will be announced on the item page as well as with an auto-responder.
Finally, I do hope you are thoroughly enjoying my items!