An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
I’ve installed the application, but when I try to upload, the progress bar just hangs and no image is uploaded.
This is due to some configs of PHP displaying the incorrect upload path. This is especially common on servers with more than one domain.
To remedy this, open: /resources/actions/admin_upload.php and do a search for ”’uploadPath”, then replace:
echo 'uploadPath:"http://' . $_SERVER['HTTP_HOST'] . '/' . $folder . '/resources/upload.php"';with the following:
echo 'uploadPath:"http://yourwebsite.com/ClientAppDirectory/resources/upload.php"';Please respect the single and double quotes in this string…this is important!
Obviously ‘yourwebsite.com’ is replaced by your domain and ‘ClientAppDirectory’ is the directory you installed this application to.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.