Chat with your visitors on your websiteVersion 1.4.3 – Changelog • Forums • Docs • Ideas
- Open source
- One-time fee (1 license = 1 website)
- 100 users can chat at one time (i.e. 10 operators and 90 visitors) [?]
- Cute skin (fully customizable)
- Chat logs, of course
- Very clean code
- Fast and lightweight
- More than one operators can reply the same user’s question
- Visitors can fill out contact form when all operators are offline
- “Email notifications” when new visitor is online (optional)
- SSL support. All your and visitor messages will be encrypted
- Tested with WordPress 4.3
|Keep in touch!|
What’s new with 1.4
- Upload your company avatar
- Added German language (Michael Heger)
- Added Polish language (Mateusz Tchorz)
- Added Spanish language (José Atencio)
- Added French language (Adrien Romain)
- Visitors see their messages in a simple balloon
- New shortcode: “cx_btn”. Usage:
[cx_btn]Chat with us[/cx_btn]
- Desktop notifications (for operators who use Chrome, Safari, Opera or Firefox)
- Added “show” and “hide” options to homepage display settings
- Compatible with Polylang plugin
- Better working with popular cache plugins when login form is disabled
- Display option for Woocommerce products and pages
- WordPress 3.8 or newer version
- Free Firebase account
- Multisite network feature is NOT supported (even it’s installed on single site) [?]
- There is no mobile app for CX yet. Operators must use WordPress admin panel to answer visitors
- You may have errors if site homepage is different than the directory you installed WordPress.
LicensingJust to remember, as you know that Regular License ($24) is for single-domain only (i.e. yourdomain.com). It is Envato sales policy. Besides, there is no additional costs and all CX updates will be free, of course. Learn more (Extended Licence and more)
Do I need to create an operator user? Or admins can be a chat operator? All administrators can have all rights of operators. So normally you don’t need to create an operator user.
Can I check and reply from my mobile device as operator? No. Operators (and admins as well) must connect WordPress from their desktop (Mac or PC). No mobile support yet. However, visitors can login chat and talk with online operators from their mobile devices.
Can I put my logo/image next to chat button? It is up to your HTML/CSS knowledge. You will want to add your custom CSS code in advanced chat settings
Reply is instant? Chat is realtime. It uses Firebase as platform (no additional fee up to 100 connections)
Any extra server setup is needed? No. You will need only free Firebase account. No additional installation is required on server.
- What is a concurrent chat?
- Performance of CX?
- Licensing and update/upgrading policy?
- How to find purchase code?
- Firebase vs. AJAX
- Compatible with WPML? Yes.
CX uses Firebase (free) for realtime platform to make your chat faster and reliable. That means CX doesn’t use your own resources like other AJAX chats. Your all chat data stored on Firebase temporarily during chat communication. Besides, your data will be removed from Firebase and saved on your own server after ending chat. So you still keep your data in your server without using your server resources too much!
Chat can be ended by both visitors and operators. If visitor close window, chat is ended automatically.We removed AJAX from CX and start to use Firebase, because:
- AJAX is slow and not realtime (even your server is really good)
- AJAX overloads CPU usage
- 100 concurrent chats is NOT possible with AJAX
- Chat should send request to server every second. While WP itself can overload CPU usage even it doesn’t use AJAX frequently, a chat script would overload CPU easily: WordPress heavy admin-ajax.php usage
- There is no way to build a mobile application with AJAX (it is possible but it will kill mobile battery if we do that with AJAX)
Compare with LC
|Speed||Realtime||1-2 seconds delay|
|Contact form message history||Yes||No|
|Max. users at the same time||100||5-10 (approx.)|
|Allow to disable login form||Yes||No|
|AJAX (Old technology)||No||Yes|
|Custom company avatar||Yes||No|
|See if user is currently writing||Yes||No|
|End visitor chat (back-end)||Yes||No|
|Last seen info (back-end)||Yes||No|
|Visitor connecting info (back-end)||Yes||No|
|Mobile or desktop info (back-end)||Yes||No|
|Active page info (back-end)||Yes||No|
|Full UTF-8 support (All languages)||Yes||No|
|Full session support||Yes||Buggy|
|Cache plugin support||Yes||Buggy|
|Licensing & Updates|
|License||1 domain||Unlimited Domains|
UPGRADE FROM LCUpgrade into CX if you have already LC license by purchasing upgrade package $8.
How it works?