An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by xenioushk

They will respond to buyers' questions via the contact form on their profile.

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Additional information from xenioushk:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How can I localize the plugin? Where do I find the language terms to translate them?

- You will get language terms in “lang/default.po” file. You have to install “poedit” software in your computer.

- Our Plugin text-domain is ‘bwl-adv-faq’

- If you are new about “localization of a plugin”, then I recommend you to check this video.

How to change “Add A New FAQ Question !” I would like to change the wording in the add new faq. Where can I find this?

Please follow the steps -

1. Open “bwl_advanced_faq_manager_form_shortcode.php” file

2. Go to line no – 87 and you will get “Add A New FAQ Question !” text in there.

My translation file is not working ! How to solve this issue?

Our plugin “text domain” is ‘bwl-adv-faq’.

Suppose you want to translate plugin in to “German” language. So,”.po” file name will be ‘bwl-adv-faq-de_DE.po’. That’s all.

1. For country code check -
2. For Language code check -

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.