An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Elliot
Frequently Asked Questions
WordPress throws “The package could not be installed. No valid plugins were found. Plugin install failed.” when trying to install the plugin.
The package you download from CodeCanyon includes both the plugin and the documentation. You must first unzip the file you downloaded and you’ll see the documentation folder and the plugin zipped file. This is the zip file you must upload. For more info, check the documentation.
I got notified about an update, where can I see what was changed in this version?
You can see the changes in the Changelog section in the documentation.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.