An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by jigowatt

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from jigowatt:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Host specific issues

Frequently Asked Questions

Why would I need Twitter notification?

The Twitter feature was aimed primarily at the iPhone / Blackberry users; the iPhone in particular can send and receive e-mails every hour but when set like this is not only depreciates battery life but continues day & night!

By notifying users via Twitter they can receive just 1 push notification and decide whether they need to respond quickly or not. We’ve found this incredibly useful (of corse we use this form ourselves!)

On that same note, for those without webmail access this allows them to see who needs to get in contact quickly, easily and most importantly form anywhere with data access. For those who don’t need the feature, it can be turned off completely in seconds with just 1 variable setting.

Jigowatt

How do I send to multiple recipients?

Find:
$address = "example@codecanyon.net";
Replace with:
$address = "example1@codecanyon.net";
$address .= ",example2@codecanyon.net";
$address .= ",example3@codecanyon.net";

How do I add and validate checkboxes?

Take a look at our blog post to solve this question :)

http://jigowatt.co.uk/blog/add-checkboxes-radios-to-the-ajax-contact-form/

How do I redirect them to a page after they send an email?

In jquery.jigowatt.js, find:

if(data.match('success') != null) $('#contactform').slideUp('slow');

Replace with:

if(data.match('success') != null) window.location.replace("http://google.com");

I want to remove the phone field, how?

Read our blog post to add or remove custom fields

http://jigowatt.co.uk/blog/add-custom-fields-to-the-ajax-contact-form/

How do I accept numbers like (300) 688-2929 ?? Right now I can only accept 3006882929

Find
} elseif ( !is_numeric( $phone ) ) {
Replace with
} else if (!preg_match('/\(?\d{3}\)?[-\s.]?\d{3}[-\s.]\d{4}/x', $phone)) {

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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