An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, liviu_cerchez, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from liviu_cerchez:

Support for items includes:
  • Answering questions about the item’s included features and functionality
  • Fixes for bugs and reported issues with the item
  • Updates to ensure ongoing compatibility and patch security vulnerabilities
Item support does not include:
  • Customization services
  • Installation services or general software platform and CMS help
  • Resolving compatibility issues with 3rd party plugins, themes or items unless advertised
  • Help with included 3rd party items from the 3rd party author
  • Help with your particular web hosting/server environment

Please sign in to contact this author.

Frequently Asked Questions

Is the plugin ready for responsive design? Does it have support for full page view?

Yes, the plugin auto re-sizes the panorama image based on the container’s dimensions.

I’s like to open a detailed image when I click a hotspot. Is that possible?

Yes it is. The hotspots can be handled easily with a lightbox plugin like fancybox. There are examples included for this type of integration.

Does the plugin have mobile, touch pad and desktop full support?

Yes it does. Mobiles and touch pads have swipe support and desktop web browsers have mouse-wheel support built in.

How can I auto-scroll the panorama and show the sliding controls by default?

<script>    
  $(function(){
     $('.panorama-view').panorama360({
       sliding_direction: 1,
       sliding_controls: true
     });
  });
</script>

How can I easily create hotspots based on my panorama?

There is a small online tool that can help you place the hotspots dimensions: http://www.maschek.hu/imagemap/imgmap

Android seems to have a problem with scaling the image, how can I fix it?

To prevent the Android viewport from scaling you can set the viewport density to the device API’s:
<meta name="viewport" content="target-densitydpi=device-dpi, width=device-width" />

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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