Jquery conflicts are my new enemy #1. I’ve researched the &*^% out of this, but the information is either too complex, or too simple and doesn’t work.
When you ask the person who sold you the codecanyon script, they reply with really short, vague, cryptic answers. The last one was too funny:
“you have two jQuery core files in you page header, remove the one from Google.”
I have no idea how to locate “the one from google.” I don’t write scripts, I simply buy them.
The amount of scripts from this site that are just sitting on my server doing nothing (because I can’t figure them out) is hilarious. I probably should be pi$$ed, but I’m more blown-away by the snobby support. (And yet when I post on this forum, everyone here is kind, helpful, encouraging, etc.)
The snobby support. It’s like, every time I send one of them a question, they reply back with a one-liner. Just one sentence. It’s always just one cryptic sentence, LOL . It’s like I’m stuck in a bad Bruce Willis movie.
Anyway if anyone knows how to resolve jquery conflicts, I’m willing to pay.
- Microlancer Beta Tester
- Sold between 100 000 and 250 000 dollars
- Most Wanted Bounty Winner
- Author was Featured
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 2-3 years
Most of the jQuery conflicts do not even come from the plugins here but are because of other plugins and more popularly, themes that load jQuery without using the proper hooks or by just using the version included in WordPress.
When two versions are running you are probably 100% going to have a problem with any jQuery related plugin not just the one you are speaking of.
As far as support goes the message was brief but it also told you exactly what you needed to do . Most people who run into this issue automatically start posting comments and sending emails saying its broken and the sky is falling when 9 out of 10 times its because they have a hard coded version of jQuery in their header and it has absolutely nothing to do with the plugin.
Just my 2 cents.
I can fix your errorz as well you can email me from my profile page.
Email sent; thanks.
Yep, jQuery conflicts are very common because of poorly coded themes. They are probably (definitely are for me), the number one support related question that plugin developers get.
Everything Tyler said is correct.
Now, it is completely ignorant (maybe arrogant) and wrong of plugin developers to just assume that you, as a buyer, should know how to fix the problem. A lot of buyers are buyers because they are not coders, so please, if you are a developer that gives crappy support when honest buyers are asking for it, buck up!
In all honesty that sounds like something I would say, and is actually quality support. Because there has to be a certain level of experience associated with our buyers. Because selling a $6 file and also teaching buyers how HTML works just wouldn’t be profitable.
I hate to rant, but these type of situations are why we authors make 5 star files, provide quality support end and up with 4 star ratings. Also, most authors would gladly help further if the response wasn’t understood. At least I would.
I actually disagree. That is not a good response, unless it is already clear that the buyer has a basic knowledge.
One of the beauties of this marketplace, and the other Envato marketplaces, is that it gives a way for people who don’t know even a lick of coding make use of tools that developers have built.
If the purchased file is a regular jQuery plugin, then sure, at least a little knowledge of how jQuery works should be expected, but this is NOT the case with WordPress plugins. If we start saying that every buyer of WP plugins should have an understanding of HTML / jQuery, then we are going completely against some of the things that WordPress stands for: ease of use by non developers.
^ you’re right, WP is a different animal. I was just speaking from a non-WP plugin point of view. If I sold WP plugins, I would expect to give detailed instructions when telling someone to edit php.
I can see the point of both sides of this argument. For six bucks you shouldn’t be asked to show someone what their keyboard and mouse are good for, and how to restart the computer. However, that being said, I’m getting a lot of snobbiness from some of these developers, I’m talking about really basic unfriendliness, coldness, unkindness, etc. from joyless, humorless, grim, moody people who really should have people-free jobs.
Since jquery conflicts are the number one thing, I’d probably go out of my way to include “this is how to resolve it” in my docs. I’ve been on the computer for 3 straight days trying to figure this out, and I’m a fairly intelligent person. I’ve tried dozens of methods, suggestions, hacks, whatever. It’s just not working out.
Perhaps the best would be some program that you install, it analyzes your system, figures out all your jquery-related holes, and gives you fixes that are properly explained. It tells you where the files are located, what should be changed, and whatever.
I recently bought Security Ninja. We need something like that, but for jquery conflicts. Right now I have about 4-5 codecanyon programs sitting in public_html doing nothing, all because of a jquery conflict. Once this conflict finally gets resolved, I’ll still be at a loss as to how to implement most of these things. Again, I’m not stupid, I’m just not a programmer. I’ve hosted various websites for over 6 years, I even went to computer networking school and worked in the tech support field for two years. And yet here I am, buying everything, and getting nothing because I can’t quite figure out these little details.
I’m past frustration and well into uproarious laughter because it’s just so ridiculous.
^^ This is exactly what I’m talking about. Robotic, unfriendly, cryptic answers.
Short, cryptic answers, and it’s as if the person doesn’t even realize how condescending they are.
Jslint and firebug are advanced tools, to me. Is that really so hard to get?
Where is the HUMAN touch, in this field?? Did I fall asleep for a few years and wake up in a different world?