- Australia
- Bought between 10 and 49 items
- Envato Staff
- Exclusive Author
- Featured in a Magazine
- Grew a moustache for the Envato Movember competition
- Has been a member for 6-7 years
- Interviewed on the Envato Notes blog
I want to let everyone know that we’ve just realised that the vast majority of the Author SWIFT payments have not gone through with our bank. This is despite the funds being available and the transactions being processed on Wed 15 Aug. We have a list of who has been affected and are compiling a new payment run which will be imported over the weekend and go through first thing on Monday morning when the banks open and transactions can be accepted.
I am very sorry that this occurred and I am understand this affects many peoples livelihoods and this delay can have serious consequences.
We don’t understand why the problem occurred only that we know the affected transactions were only partially authorised for payment via the bank’s online portal – the remaining transactions are listed as confirmed but not authorised. We will continue to look into this with our bank account manager on Monday morning to understand why this occurred. We will also be looking at our processes to ensure this issue, or other issues, are caught earlier in future and dealt with directly.
I’ll check in on this forum regularly over the weekend to see if I can answer any questions that are raised or help out in any way. Once again – I am really sorry for the delay in the SWIFT payments.
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
Banks
Can’t live with them. Can’t live without them… 
- Author was Featured
- Item was Featured
- Sold between 100 000 and 250 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Has been a member for 6-7 years
- Europe
- Bought between 10 and 49 items
doru said
Banks Can’t live with them. Can’t live without them…
first thing in the morning I checked this topic. good to know I’ll get it on Wednesday. God Bless Envato.
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 1-2 years
- Referred between 100 and 199 users
- Sold between 10 000 and 50 000 dollars
I’m experiencing this problem with SWEFT payout… I received the email confirmation on August 15th and till today NOTHING , when im my be able to get the money… please help???
- Has been a member for 4-5 years
- Item was Featured
- Author was Featured
- Bought between 100 and 499 items
- Referred between 200 and 499 users
- Exclusive Author
- Microlancer Beta Tester
- Author had a Free File of the Month
grandelelo said
I’m experiencing this problem with SWEFT payout… I received the email confirmation on August 15th and till today NOTHING , when im my be able to get the money… please help???
You have answer in first post…
btw, thanks vahid for update on this matter!
- United Kingdom
- Has been a member for 1-2 years
- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Referred between 100 and 199 users
- Bought between 10 and 49 items
Vahid, thank you for the response!
- Sold between 250 000 and 1 000 000 dollars
- Won a Competition
- Author was Featured
- Item was Featured
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Europe
- Bought between 10 and 49 items
Thanks for the heads-up!
- Author was Featured
- Sold between 50 000 and 100 000 dollars
- Author had a Free File of the Month
- Bought between 1 and 9 items
- Exclusive Author
- Europe
- Has been a member for 3-4 years
- Referred between 10 and 49 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
Good news, hopefully all gets resolved!
- Won a Competition
- Exclusive Author
- Sold between 250 000 and 1 000 000 dollars
- Item was Featured
- Author was Featured
- Has been a member for 2-3 years
- Bought between 100 and 499 items
- Referred between 50 and 99 users
Thanks for the heads-up Vahid, we will await the next payment run then.
- Australia
- Bought between 10 and 49 items
- Envato Staff
- Exclusive Author
- Featured in a Magazine
- Grew a moustache for the Envato Movember competition
- Has been a member for 6-7 years
- Interviewed on the Envato Notes blog
grandelelo said
I’m experiencing this problem with SWEFT payout… I received the email confirmation on August 15th and till today NOTHING , when im my be able to get the money… please help???
Hello Gredelelo!
When I made the payments I check off in the system that payment has been sent and the email is then generated. However since this problem has occurred somewhere in our banking portal the email was sent even though the payment didn’t get properly processed.
Myself and the accounts team will be re-preparing the SWIFT payments and processing the payments on Monday morning AEST . I’m not sure how long the payment will take to get to your bank – but I would expect it to take just as long as it normally does.
I hope that helps.
Request processing...