4 posts
  • Has been part of the Envato Community for over 2 years
Jcorsino4
says

Code Canyon….Really? It has been almost a month now since I first tried buying your uSquare plugin and still cant make a purchase because your system doesnt work with Paypal correctly. I have no desire to purchase a prepaid account which requires me to deposit more than I need to purchase a plugin. Whats the deal? You want people to buy your products but cant get the payment gateway fixed. I have tried 10 times to purchase this plugin. I feel like you should give it to me for free after all the time I have spent trying to purchase it. Really, get your act together, you are losing business. Now I have to find another solution when I really like the uSquare plugin. If there is another way to purchase the plugin, let me know otherwise I guess I will have to give my money to another company for a different solution.

Joe

6730 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Can you open up a Support ticket and let me know the number? http://support.envato.com Thanks!

4 posts
  • Has been part of the Envato Community for over 2 years
Jcorsino4
says

No thanks, I need a solution now not later. This has been going on for awhile now and no one has done anything to correct it. I have waited long enough. If you dont want to take my money Im sure I can find someone who will. Its to bad, the plugin was a nice one but if I cant get it, what good does it do me.

Joe

1 post
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 5 years
mjwalsh
says

Nobody can do anything for you if they don’t know about the issue. At this point you might as well just leave if you’re not willing to help them help you.

5362 posts
  • Achieved the monthly Community Superstar Award
  • Created a helpful tool/app using the Envato API
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+19 more
dtbaker
Moderator
says

No thanks, I need a solution now not later.

If you let them know the support ticket number they may be able to find a solution now, not later.

32 posts
  • Has referred 500+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Had an item that was trending
+6 more
OnePress
says

Nobody can do anything for you if they don’t know about the issue. At this point you might as well just leave if you’re not willing to help them help you.
The issue is known. And it’s about 3 months old: http://codecanyon.net/forums/thread/issues-when-making-payments-with-paypal/71934?page=1
1404 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+8 more
Pricop
says


Nobody can do anything for you if they don’t know about the issue. At this point you might as well just leave if you’re not willing to help them help you.
The issue is known. And it’s about 3 months old: http://codecanyon.net/forums/thread/issues-when-making-payments-with-paypal/71934?page=1

Three months of ‘hard working’ and still no fix for it, nothing new.

6730 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Please remember that this is a PayPal issue and not a Marketplace issue. We can’t force PayPal to fix it or get them to move faster than they want. We can only contact them on behalf of each individual buyer who opens and ticket and try and get them to sort it out. We want them to fix it as much as you do :)

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