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Semenov
says

Really what’s going on with support? It’s really frustrating to use forum as a reminder.

I haven’t received any reply for support ticket #245318, five days gone.

Sorry about using forum for this, but I don’t really see any other way.

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JamiGibbs
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Hello Semenov,

My apologies for the wait. Things can be a bit slower on the weekends ( Happy Monday, btw! :) ) and I see that your ticket was submitted Thursday evening so we’ll be sure to respond to it as soon as possible.

You are welcome to follow the Envato Support Twitter account for updates too.

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Semenov
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Thank you Jami. Just replied to you with follow-up message.

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Semenov
says

It would be really great if you could answer to my reply to you, or at least tell me when it will be processed.

Thank you.

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mordauk
says

It’s pretty well known that Envato support response times are rather lack luster. At least they’re always hiring more support personal :D

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robocreatif
says

Are support tickets automatically closed after a period of inactivity? I’ve had a ticket sitting in there for just shy of 2 months. Got a “we’re looking into it” response a month ago, and just looked again today to find out it’s been closed.

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plugindistrict
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Are support tickets automatically closed after a period of inactivity? I’ve had a ticket sitting in there for just shy of 2 months. Got a “we’re looking into it” response a month ago, and just looked again today to find out it’s been closed.

They said they would look into it, not get back to you :)

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robocreatif
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They said they would look into it, not get back to you :)

So that’s how these things work!

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Semenov
says

Still no reply :S

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Semenov
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Still no reply, I should probably create a new thread again to get attention. :S

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